How VegasHero Protects Your Data and Payments

Information we collect at registration

When you open a VegasHero account we collect your full name, date of birth, residential address, email and mobile number. We ask for date of birth specifically to confirm you meet the 18+ minimum age requirement before any deposit or free spin is credited. If you contact support, we also keep a record of that conversation, including timestamps, so we can follow up on unresolved queries during Australian support hours.

Once you deposit or request a withdrawal, we run standard identity verification checks, sometimes called KYC. This can involve asking for a photo ID and, for larger or unusual withdrawals, a proof of address or a screenshot confirming ownership of a PayID or bank account. This step exists to protect your account from takeover and to meet anti-fraud obligations that apply to Australian-facing gaming sites generally.

Payment information handling

VegasHero supports PayID, POLi, Visa, Mastercard, bank transfer and cryptocurrencies including Bitcoin, Ethereum and Tether (USDT). For PayID and POLi transactions, we receive confirmation of payment from the banking rail itself, we do not store your online banking password at any point. Card payments are processed through encrypted payment gateways; VegasHero staff never see your full card number or CVV, only the last four digits and the transaction status.

Crypto deposits are matched to a unique wallet address generated per transaction. We record the wallet address and transaction hash for accounting and anti-fraud purposes, but we do not require you to link a real-world identity to a crypto wallet beyond the KYC already completed on your account. Withdrawal requests are cross-checked against the payment method used for your most recent deposit, which is a standard fraud-prevention measure, not a data-ve1rna exercise with the payment provider.

Cookies and on-site tracking

VegasHero uses three broad categories of cookies. Essential cookies keep you logged in, remember your AUD balance display preferences and keep your session secure while you play pokies or sit at a live table. Analytics cookies tell us which games load slowly, which pages Australian players drop off on, and whether the mobile web app is performing as expected on your device. Marketing cookies, which you can decline, help us avoid showing you a welcome bonus promotion if you have already claimed one.

You can manage cookie preferences through your browser settings at any time, and a cookie preference banner is presented on first visit so you can opt out of non-essential categories before you register. Turning off essential cookies will generally prevent the site from functioning correctly, including staying logged in during a live dealer session.

Data linked to responsible gambling tools

If you set a deposit limit, a loss limit, a cooling-off period or a self-exclusion through our Responsible Gaming tools, that status is stored on your account record so it can be enforced consistently across pokies, live tables and jackpots. This information is used strictly to apply the controls you have chosen and is not shared for marketing purposes. If gambling is causing you concern, Gambling Help Online is available on 1800 858 858 or at https://www.gamblinghelponline.org.au/, independent of anything stored in your VegasHero account.

How long we keep your data

Account and transaction records are retained for as long as your account is active, and for a reasonable period after closure to meet financial record-keeping and dispute-resolution needs. If you request account deletion, we will remove or anonymise data that is not required to be retained for legal, tax or fraud-prevention reasons, and we will confirm to you in writing once that process is complete.

Your rights and choices

• Request a copy of the personal data VegasHero holds about you
• Ask us to correct inaccurate details on your account
• Request deletion of data that is no longer needed for legal or fraud purposes
• Withdraw consent for marketing emails or SMS at any time
• Opt out of non-essential cookies through your browser or our cookie banner

We do not sell personal information to third-party advertisers. Data is shared only with payment processors, identity verification providers and game studios such as Pragmatic Play, Evolution Gaming or Nolimit City to the extent needed to run a pokie round, settle a live table hand or process a withdrawal.

Contact us about privacy

Privacy questions, data access requests or complaints about how your information has been handled can be sent through the support contact form available once you are logged in, or via the email address published in the site footer. Our support team operates in English on Australian time zone hours and will acknowledge privacy requests within a reasonable timeframe. Details of the registered company responsible for this policy are published in the site footer, please confirm them there.

For more on how we handle money and identity checks, see Payments and our Terms. If you want to understand deposit limits and self-exclusion before you sign up, read Responsible Gaming. Ready to play? Head to Register once you have reviewed this policy.